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Support for Zohal
Get help with billing, onboarding, workflow setup, trials, or product issues.
Open a Support Ticket
Send your issue here and the support team will receive it directly.
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Email Support
Have a question or need assistance? Send us an email.
support@zohal.app →Usually responds within 24 hours
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Feature Request
Have an idea to make Zohal better? We review every serious request.
ideas@zohal.app →Every idea is reviewed
Frequently Asked Questions
Quick answers about the product, billing, and support.
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How do I get started with Zohal?
Create an account on the web, upload your first document set, and start reviewing verified findings. If your team needs a guided rollout, contact us and we can help you set it up.
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Is my data secure?
We use encryption in transit and at rest, access controls, and audit-oriented review workflows. Read our Privacy Policy for more detail.
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Who is Zohal built for?
Zohal is built for teams that review sensitive documents and need outputs that can be checked, trusted, and shared with evidence attached.
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What does support cover?
We help with billing, account access, onboarding questions, bug reports, workflow setup, and trial or team-plan questions.
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How do I delete my account?
You can delete your account from Settings > Delete Account. This permanently deletes your documents, notes, and workspaces. You can also email support and we will process the request.
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How do subscriptions work?
Zohal offers free and paid tiers for individuals and teams, including Pro, Max, and Team. Web billing is managed through Moyasar for eligible plans, while App Store billing remains Apple-managed. See our Terms of Use for full details.